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Meet the Manager

Questions, complaints or concerns about our services? Join us for our next Meet the Manager session for your chance to speak directly to the senior managers and directors in charge of the Thameslink network

Your chance to speak to our senior management team.

Meet the Manager sessions take place during the morning peak from 07:30 to 09:30. We’ve found this is the time when passengers are most likely to be able to stop and talk.

If you’re not able to come to a Meet the Manager session in person, you can register for the online Passenger Panel to take part in online feedback sessions.

Forthcoming Meet the Manager events

Our next Meet the Manager session will be:

  • Blackfriars station on 19 July 2018 from 07:30 - 09:30am
  • St Pancras station on 11 October 2018 from 07:30 - 09:30am
  • London Bridge station (Upper concourse) on 8 November 2018 from 07:30 - 09:30am

Recent feedback

Thank you to everyone who took the time to talk with our team at the last session.

A summary of the topics discussed can be found below:

If you didn't get the chance to join this session, we look forward to meeting you at a future date.


Many customers took the opportunity to discuss their experience of the new timetable with our management team and this theme dominated the London Bridge event on 21st June. Several local rail user groups, commuters and leisure travellers all kindly took the time to feed back their comments, all of which are being fed in to our control team with a view to doing everything we can to improve service levels.

Our latest position and statement on the service is available on the Railplan 20/20 website here.

It was very nice to hear many positive comments about our staff managing what is a very difficult situation and those comments were forwarded on to their line managers.